Weding dress Woes

I am fuming right now. If you could see me, I have flames coming from my head!!!! So most of you know that I have had problems with my wedding dress every since I purchased it. Well stupid me sent it off with the company I bought it from to have it preserved.... I should not have done that... So they said it was sent in July the first time I called them.. That was a lie cause 3 months later when I should have been expecting my dress nothing!!! So I called and they said oh no it was not sent then it was sent the first of October... So I have been patiently waiting for the last 12 weeks. I was thinking about it today and decided to see what was taking so long.. I called the preservation company first, they said I should contact the bridal company. I called them and they said when they have the money to have it sent back to them and mailed to me is when I get the dress. They said because of the economy they have to take things slower that is a load of CRAP!!!!! They lady said let me call you back in 20 mins that was at 2:53 pm today and it is now 4pm and still nothing nada a phone call. I am about to call back and this time I am not letting her tell me she will call me back because the reality is that she won't. Stupied *****!!! Can you tell I am mad. I spent 1,000 dollars on this dress it better get back to me the way I bought it. UUUURRRRGGGG!!!!!!